Frequently Asked Questions

The National Disability Insurance Scheme (NDIS) is a government-funded program that provides financial support for individuals with disabilities, helping them access services and resources to live independently. The NDIS offers personalized funding based on each participant’s needs and goals, ensuring that people with disabilities receive the support they require to improve their daily living, community engagement, employment opportunities, and personal development.

The NDIS funds a wide range of services and supports, including:

• Personal care (e.g., assistance with showering, dressing, grooming)
• Community participation (e.g., social outings, hobbies, and skill development)
• Respite and short-term accommodation (for participants and to support caregivers)
• Transport assistance (to medical appointments, shopping, and social events)
• Supported independence (developing life skills and managing daily activities)
• Therapies and allied health services (e.g., physiotherapy, speech therapy, occupational therapy)
• Home and living support (modifications, Supported Independent Living)

Each participant receives a personalized NDIS plan, which determines the services they can access.

To be eligible for NDIS funding, you must:
Be under 65 years old
Be an Australian citizen, permanent resident, or hold a special category visa
Have a permanent and significant disability that affects daily life
Require ongoing support to complete everyday activities

If you’re unsure about your eligibility, you can check using the NDIS eligibility checklist.

To apply for the NDIS, follow these steps:

1. Check your eligibility on the NDIS website.
2. Gather medical evidence and supporting documents (e.g., reports from doctors or specialists).
3. Submit an Access Request Form (ARF) online or call 1800 800 110 to request a paper form.
4. Attend a planning meeting with an NDIS representative to discuss your needs.
5. Receive your plan and start accessing funded services!

If you need assistance with the application process, contact us, and we’ll guide you through it.

Pinnacle Care Group is a boutique NDIS service provider offering person-centered, high-quality disability support across Greater Melbourne and the Mornington Peninsula. Our team consists of experienced, compassionate professionals dedicated to empowering individuals with disabilities to live more independent, fulfilling lives.

We encourage you to contact us for a free consultation and a free meet and greet with one of our support workers, where we can discuss your needs, answer any questions, and determine how we can best support you. We are always happy to tailor services based on your preferences, lifestyle, and goals.

We can work with participants who have:
Self-managed plans (you manage your own funding)
Plan-managed funding (a registered plan manager handles your funding)

We provide a variety of NDIS-funded disability support services, including:

Community Access – Helping you engage in social, recreational, and community activities.
Personal Care – Assisting with daily living tasks such as dressing, showering, and mobility.
Domestic Assistance – Helping with household tasks like cleaning, laundry, and grocery shopping.
Respite & Short-Term Accommodation – Providing temporary accommodation and support for participants and caregivers.
Transport Services – Assisting participants in traveling to appointments, social events, and daily activities.
Supported Independence – Helping participants develop daily life skills to increase their independence.

To learn more about our services, visit our Services Page.

At Pinnacle Care Group, we focus on:

• Reliability: We prioritize consistent, high-quality support with minimal disruption.
• Qualified & Experienced Staff: Our team is carefully vetted, trained, and passionate about disability support.
• Personalised Care: We tailor every service to the participant’s preferences and goals.
• 24/7 Support Availability: While not every service operates 24/7, we offer ongoing, structured support to those who need it.
• Direct & Transparent Communication: We are always accessible to participants, families, and support coordinators.

Absolutely! Our services are person-centered, meaning you get to choose the activities and outings that matter most to you. Whether you prefer quiet outings or exciting social events, we tailor our services to fit your interests and comfort level.

If your service is NDIS-funded, costs are covered through your plan. If you’re self-funded, we’ll provide a clear breakdown of costs.

We provide services throughout Greater Melbourne and the Mornington Peninsula. If you are outside these areas but interested in our services, contact us to discuss possible arrangements.

• Contact Us – Call, email, or fill out our online form to discuss your needs.
• Initial Consultation – We will review your NDIS plan, support requirements, and service options.
• Service Agreement – Once we confirm the services that suit your needs, we formalise them in an agreement.
• Match You with a Support Worker – We carefully pair you with a worker who aligns with your goals.
• Commence Services – Support begins based on your preferred schedule.

• Respite care offers temporary support in your home or another location to give primary caregivers a break.
• Short-Term Accommodation (STA) provides a safe, fully supported stay in a homely environment with trained staff.

Yes! If you're unhappy with your current provider, you can switch at any time. Self-managed and plan-managed participants have full flexibility to change providers, while NDIA-managed participants must select an NDIS-registered provider.

If you're considering switching, contact your NDIS planner or support coordinator for guidance.

We are always looking for passionate, skilled support workers to join our team. You can apply through our Work With Us Page