About Us

At Pinnacle Care Group, we believe in providing more than just support services—we deliver a personalised, compassionate, and consistent approach to care that places people at the heart of everything we do. As a boutique NDIS service provider operating across Greater Melbourne and the Mornington Peninsula, our mission is to enhance the lives of our clients by offering tailored, person-centred services that empower them to achieve their goals and live life on their terms.

Our Story

Pinnacle Care Group was founded by a team of professionals with extensive experience in senior management roles within the industry . Working closely with several other providers and witnessing the challenges of a profit-driven approach that often overlooked the individual needs of clients, we decided it was time for a change. We envisioned a service that put people first—a service built on trust, integrity, and genuine care for each individual. From this vision, Pinnacle Care Group was born.

Our Approach

What sets us apart is our commitment to a person-centred approach. We believe that every client deserves consistent, high-quality care from support workers they know and trust. That’s why we make sure our clients are supported by the same team members throughout their journey with us. This consistency not only builds strong relationships but also ensures that our clients’ preferences and needs are fully understood and respected. We work closely with each individual to create a tailored plan that reflects their personal goals, abilities, and lifestyle. Our focus is on providing care that empowers clients to live as independently as possible while knowing they have a trusted team behind them, ready to offer support when it’s needed.

Why Choose Pinnacle Care Group?

• Consistency of Care: We believe in continuity, so our clients have the same support worker by their side, building trust and familiarity over time.
• Availability Beyond 9-5: Life doesn’t stop outside of business hours, and neither do we. Our management and support staff are available when our clients need us—whether it’s after hours or on weekends. We’re only a phone call away.
• A Team of Experienced Professionals: Our team brings a wealth of experience. We know how to navigate the complexities of the system, ensuring our clients receive the best possible support and outcomes.
• Client-Centred Focus: Our care plans are designed with each client’s unique needs and preferences in mind. We work closely with families, support coordinators, and other professionals to ensure we’re delivering the highest quality care.

Our Values

• Respect: We treat every individual with the dignity and respect they deserve.
• Integrity: We are transparent and honest in everything we do.
• Empowerment: We support our clients to take control of their lives, make their own decisions, and achieve their personal goals.
• Reliability: We follow through on our promises, providing consistent, dependable support.
• Collaboration: We work closely with clients, families, and other professionals to deliver the best possible outcomes.

Our Commitment to You

At Pinnacle Care Group, we are committed to delivering more than just services—we build meaningful, long-term relationships with our clients. Our goal is to help each person live their best life, with the support they need to thrive. Whether it’s assisting with daily tasks, facilitating community engagement, or providing comprehensive care management, we are here to support you every step of the way.